Listed below are the services we provide to our international patients:

Administrative and financial services:

• Assistance with hospital admission procedures.
• Help with scheduling doctors’ appointments, admission procedures, collecting medical reports and arranging follow-up appointments.
• Coordinating between doctors in home country and staff at ISMETT.
• Assistance with financial transactions (wire transfers, check cashing, and others).
• Coordination of discharge planning with medical staff.
• Communications and computer assistance.
• Periodical medical updates to embassies.
• Cost estimates and billing inquiries.
• Assistance with visa requests/extensions.

Translation services:

• Language interpreter.
• Translation of medical documents for use upon return home.
• Help in understanding administrative and financial documents.

Hospitality services:

• Arrangements for accommodations, depending on each patient’s needs.
• Arrangements for an interpreter to greet patients at the airport and accompany them to their pre-arranged housing location.
• Transportation assistance.
• Transportation to and from ISMETT.
• Assistance in planning tours, day trips and shopping excursions, as requested.
• Arrangements for special foods and nutritional needs.
• Company mobile phone for patient (to use while in Palermo).
• Airport pick-up service and hotel/hospital transportation for the patient.

Medical services:

• Arrangements for air ambulance services.
• Follow-up care, including rehabilitation, pharmaceuticals, medical devices, and special therapy.

Cultural services:

• Arrangements for cultural and religious dietary needs.
• Assistance with religious needs.
• Liaison with ethnic communities in the Palermo area.