In accordance with the European Charter of Patient Rights, ISMETT guarantees its patients the following rights:
Right to Preventive Measures
Every individual has the right to a proper service in order to prevent illness.
Right of Access
Every individual has the right of access to the health services that his or her health needs require, without discrimination on the basis of financial resources, place of residence, kind of illness, or time of access to services.
Right to Information
Every individual has the right to access all types of information regarding their state of health, health services and how to use them, and all that scientific research and technological innovation makes available.
Right to Consent
Every individual has the right of access to all information that might enable him or her to actively participate in the decisions regarding his or her health. This information is a prerequisite for any procedure and treatment, including participation in scientific research studies.
Right to Free Choice
Each individual has the right to freely choose among different treatment procedures and providers on the basis of adequate information.
Right to Privacy and Confidentiality
Every individual has the right to the confidentiality of personal information, including information regarding his or her state of health and potential diagnostic or therapeutic procedures, as well as the protection of his or her privacy during the performance of diagnostic exams, specialist visits, and medical/surgical treatments in general.
Right to Respect of Patients’ Time
Each individual has the right to receive necessary treatment within a swift and predetermined period of time. This right applies to each phase of the treatment.
Right to the Observance of Quality Standards
Each individual has the right of access to high quality health services on the basis of the specification and observance of precise standards.
Right to Safety
Each individual has the right to be free from harm caused by the poor functioning of health services, medical malpractice and errors, and the right of access to health services and
treatments that meet high safety standards.
Right to Innovation
Each individual has the right of access to innovative procedures, including diagnostic procedures, according to international standards and independent of economic or financial considerations.
Right Not to Experience Unnecessary Suffering and Pain
Each individual has the right not to experience as much suffering and pain as possible, in each phase of his or her illness.
Right to Personalized Treatment
Each individual has the right to diagnostic or therapeutic programs tailored as much as possible to his or her personal needs.
Right to Complain
Each individual has the right to complain whenever he or she has suffered harm, and the right to receive a response or other feedback.
Right to Compensation
Each individual has the right to receive sufficient compensation within a reasonably short time whenever he or she has suffered physical or moral and psychological harm caused by a health service treatment.
Without a written consent, no clinical diagnostic and treatment service can be provided to the patient, except in cases provided for by law: urgencies and emergencies, or if the patient is unable to express his or her will, and is at risk of death.
Compliance with such duties is essential to fully benefit from one’s rights. Compliance with such duties also means respecting the community and shared clinical services.
- Patients are expected to
Behave responsibly at all times, respect other patients, and cooperate with all staff.
- Inform health care professionals in a timely fashion concerning changes of address and contact information when waiting for a transplant.
- Provide physicians and health care professionals with all relevant information for better prevention, diagnosis, treatment, and care for their condition.
- Provide, upon admission, information about the names of those authorized to receive personal health information (by means of specific forms available).
- Inform staff as soon as possible when not proceeding with a scheduled procedure or test.
- Respect the hospital environment, equipment, and furnishings.
- Respect hospital rules to ensure treatment is properly administered.
- Observe visiting hours in order to allow hospital activities to be carried out.
- Observe smoking and cell phone restrictions, secure personal belongings, and not leave them unattended.
- Avoid any behavior that may cause discomfort and bother to other patients.