In acknowledgment of the European Charter of Patients’ Rights, IRCCS ISMETT guarantees the following rights:
Preventive measures
Every individual has the right to proper services in order to prevent illness.
Access to care
Every individual has the right of access to the health services that his or her health needs require. The health services must guarantee equal access to everyone, without discriminating on the basis of financial resources, place of residence, kind of illness or time of access to services.
Right to information
Every individual has the right to access to all information regarding their state of health, the health services and how to use them, and all that scientific research and technological innovation makes available.
Consent
The right to access all information that might enable him or her to actively participate in the decisions regarding his or her health; this information is a prerequisite for any procedure and treatment, including participation in scientific research.
Free choice
Each individual has the right to freely choose from among different treatment procedures and providers on the basis of adequate information.
Privacy and confidentiality
Every individual has the right to the confidentiality of personal information, including information regarding his or her state of health and potential diagnostic or therapeutic procedures, as well as the protection of his or her privacy during the performance of diagnostic exams, specialist visits, and medical/surgical treatments in general.
Respect of patients’ time
Each individual has the right to receive necessary treatment within a swift and predetermined period of time. This right applies at each phase of the treatment.
Observance of quality standards
Each individual has the right of access to high quality health services on the basis of the specification and observance of precise standards.
Safety
Each individual has the right to be free from harm caused by the poor functioning of health services, medical malpractice and errors, and the right of access to health services and treatments that meet high safety standards.
Innovation
Each individual has the right of access to innovative procedures, including diagnostic procedures, according to international standards and independently of economic or financial considerations.
Avoid unnecessary suffering and pain
Each individual has the right to avoid as much suffering and pain as possible, in each phase of his or her illness.
Personalized treatment
Each individual has the right to diagnostic or therapeutic programs tailored as much as possible to his or her personal needs.
Complain
Each individual has the right to complain whenever he or she has suffered a harm and the right to receive a response or other feedback.
Right to compensation
Each individual has the right to receive sufficient compensation within a reasonably short time whenever he or she has suffered physical or moral and psychological harm caused by a health service treatment.
Without the consent signed by the patient, the medical staff can enforce no measure of diagnosis or treatment, except in cases provided for by law: need and urgency; or when the patient is unable to express his/her will and is in a life-threatening situation.
Patients’ Responsibilities
Active participation in fulfilling certain responsibilities is essential to fully exercising one’s rights. Respecting these responsibilities with commitment means showing consideration for the wider community and for the healthcare services that are available to all citizens.
Patients must:
- Adopt a responsible behavior at all times, cooperate with hospital staff, and respect other patients.
- Timely inform the health care providers in the event of a change of address and, if on the waiting list for a transplant, provide new reference contacts.
- Share with the doctors and clinical staff any information that may allow to improve prevention, diagnosis, therapy, and care.
- At the time of admission, express his or her consent (filling out and signing the appropriate forms) to have authorized persons be informed of his or her health conditions.
- Timely notify the intention to renounce his or her planned plan of care to avoid wasting time and resources.
- Respect the hospital premises, equipment, and fittings, as these are there to serve all, including him/her.
- Comply with the rules that ensure the appropriate provision of patient care and therapies.
- Comply with the visiting hours established by the office of the Director of Health Care Activities to allow regular patient care activities.
- Avoid behaviors that can could disturb, or create discomfort to other patients.
- Comply with smoking prohibition and limitations to the use of cellphones inside the units, and take care of personal belongings avoiding to leave them unattended.
