Contatti
E-mail: ips@ismett.edu
Fax: +39 091 2192244
International Patients
The International Patient Service (IPS) is responsible for coordinating all activities related to the care of patients from abroad, including managing relationships with foreign healthcare providers and institutional partners.
From the initial contact until the patient’s return home, IPS oversees every stage of the treatment through a dedicated team of specialists, providing personalized services while ensuring the highest standards of clinical care and close attention to the needs of both patients and their families.
The IPS assists international patients before, during, and after their stay in Palermo, offering services that include:
- Arranging transfers to IRCCS ISMETT.
- Assistance with obtaining an Italian visa and residence permit.
- Airport reception and meet-and-greet services.
- Interpretation services.
- Assistance in finding accommodation.
- Local transportation.
- Support for cultural and religious needs.
- Regular updates to the diplomatic representatives involved regarding the patient’s clinical progress and/or logistical arrangements.
- Translation of medical documentation into English.
In addition, IPS ensures continuity of care after patients return to their home country by maintaining ongoing communication with their physicians and local healthcare providers.
Services for International Patients
Below is an overview of the services provided to our international patients.
Administrative and Financial Services
- Assistance with hospital admission procedures.
- Support scheduling clinical appointments and hospital admissions, collecting medical records, and arranging follow-up appointments.
- Coordination between physicians in the patient’s home country and IRCCS ISMETT medical staff.
- Assistance with financial transactions, including bank transfers, check processing, and other payment-related services.
- Coordination of discharge planning with the medical team.
- Communication and IT support services.
- Regular medical updates to the relevant embassies and diplomatic representatives.
- Cost estimates and billing assistance.
- Support with visa applications and visa extension requests.
Translation and Interpretation Services
- Professional interpretation services.
- Translation of medical documentation for use upon the patient’s return home.
- Assistance in understanding administrative and financial documents.
Hospitality Services
- Arrangement of accommodations tailored to each patient’s individual needs.
- Coordination of interpreter services to welcome patients at the airport and accompany them to their accommodation.
- Transportation arrangements.
- Transportation to and from ISMETT.
- Assistance with planning tours, day trips, and shopping upon request.
- Accommodation of special dietary requirements.
- Mobile phone provided for patient use during their stay in Palermo.
- Airport shuttle service and transportation between the hotel and the hospital.
Clinical Services
- Coordination of air ambulance services.
- Assistance throughout the follow-up period, including rehabilitation programs, medications, medical devices, and specialized therapies.
Cultural Support Services
- Accommodation of specific dietary, cultural, and religious requirements.
- Assistance in meeting individual religious needs.
- Liaison with local ethnic and cultural communities.
- Assistance with hospital admission procedures.
- Support scheduling clinical appointments and hospital admissions, collecting medical records, and arranging follow-up appointments.
- Coordination between physicians in the patient’s home country and IRCCS ISMETT medical staff.
- Assistance with financial transactions, including bank transfers, check processing, and other payment-related services.
- Coordination of discharge planning with the medical team.
- Communication and IT support services.
- Regular medical updates to the relevant embassies and diplomatic representatives.
- Cost estimates and billing assistance.
- Support with visa applications and visa extension requests.
- Professional interpretation services.
- Translation of medical documentation for use upon the patient’s return home.
- Assistance in understanding administrative and financial documents.
- Arrangement of accommodations tailored to each patient’s individual needs.
- Coordination of interpreter services to welcome patients at the airport and accompany them to their accommodation.
- Transportation arrangements.
- Transportation to and from ISMETT.
- Assistance with planning tours, day trips, and shopping upon request.
- Accommodation of special dietary requirements.
- Mobile phone provided for patient use during their stay in Palermo.
- Airport shuttle service and transportation between the hotel and the hospital.
- Coordination of air ambulance services.
- Assistance throughout the follow-up period, including rehabilitation programs, medications, medical devices, and specialized therapies.
- Accommodation of specific dietary, cultural, and religious requirements.
- Assistance in meeting individual religious needs.
- Liaison with local ethnic and cultural communities.
Translation and Interpretation Services
Hospitality Services
Clinical Services
Cultural Support Services
Contacts
If you are a patient living outside Italy and are interested in our clinical services, or if you would like to refer a patient for evaluation, please contact ips@ismett.edu
Please attach recent medical documentation in either Italian or English.
Whenever possible, the documentation should be no more than three months old and should include the patient’s general information (such as age, sex, weight, and height), medical history, and the results of recent blood tests.
This information will enable our multidisciplinary medical team to review the case and determine whether you or your patient may be eligible for treatment at IRCCS ISMETT.
Alternatively, if you prefer to proceed by fax, please send a brief cover letter together with the relevant medical documentation to +39 091 2192244 (fax).
