The IRCCS ISMETT service dedicated to receiving feedback and communicating with users is available from Monday to Friday, from 10:00 a.m. to 3:00 p.m.
Telephone: + 39 091 2192675
Fax: 091 2192432
Email: urp@ismett.edu
Mail: ISMETT Via E.Tricomi, 5 – 90127 – Palermo
To file a complaint, please use the dedicated form available by clicking here and, where necessary, attach the authorization/delegation form.
The completed form and any supporting documentation must be submitted to the Public Relations Office (URP) through one of the following methods:
- By hand delivery during opening hours.
- By placing the form in the dedicated collection boxes located throughout the hospital.
- By fax to + 39 091 2192432.
- By email (urp@ismett.edu).
- By post: ISMETT-UPMC Via E. Tricomi, 5 – 90127 – Palermo
The deadline for submitting a report or complaint is 30 days. Once the complaint has been received, an internal investigation will be initiated. A formal final response will normally be provided within 60 days.
Submissions received after the deadline will only be considered if the delay is justified by the user’s personal circumstances or by external conditions.
| YEAR | NUMBER OF RECEIVED COMPLAINTS | AVERAGE NUMBER OF DAYS TO RESPOND |
| 2021 | 11 | 2 |
| 2022 | 13 | 2 |
| 2023 | 16 | 2 |
| 2024 | 27 | 2 |
| 2025 | 26 | 2 |
| 2026 (April) | 3 | 2 |
